Terms and Conditions

1. Scope

These Terms and Conditions (hereinafter “Terms”) govern the contractual relationship between TEELS AG, Buechholzstrasse 30, 8964 Rudolfstetten, Switzerland (hereinafter “TEELS”), and its customers regarding the use of the TEELS service.

The Terms apply to all contracts that the customer enters into with TEELS, unless otherwise agreed in writing in individual cases. Individual agreements take precedence over these Terms.

The offering is primarily aimed at companies, public authorities and other legal entities. If a natural person concludes the contract for private purposes, the mandatory provisions of Swiss consumer law apply additionally.

2. Subject of the Contract

TEELS provides a cloud-based Software-as-a-Service solution for the analysis of energy consumption data. The specific functional scope depends on the tariff selected by the customer (Starter, Professional or Enterprise) and on the tariff description published on the website at the time.

TEELS is entitled to adjust the functional scope as part of ordinary product development, provided that the essential contractual services are not impaired.

3. Conclusion of Contract

The contract is concluded in one of the following ways:

• Self-service: The customer selects a tariff on the website, enters the required contract data and expressly accepts the Terms. The contract is concluded upon confirmation by TEELS or upon provision of access.
• Individual contract: The contract is concluded after an offer through written confirmation or confirmation by email from the customer.

The customer warrants that the information provided when ordering is truthful and complete.

4. Scope of Services and Availability

TEELS provides the contractually owed services with reasonable care in accordance with the current state of the art. No specific availability of the service is guaranteed; TEELS endeavours to achieve the highest possible availability (“best effort”).

TEELS is entitled to carry out planned maintenance work, which may lead to a temporary restriction of availability. As far as reasonable, such work will be announced in advance and carried out outside normal business hours.

The internet connection required for using the service is not part of the TEELS service.

5. Prices, Invoicing and Payment

The prices according to the pricing page or offer at the time of contract conclusion apply. All prices are in Swiss francs (CHF) plus statutory value added tax.

Invoicing takes place annually in advance. Payment is processed via the payment service provider Payrexx (Payrexx AG, Switzerland).

In the event of late payment, TEELS is entitled to suspend access to the service after an unsuccessful reminder. The customer’s payment obligation remains unaffected. TEELS is also entitled to charge default interest of 5 % p. a. as well as reasonable reminder and collection costs.

6. Term and Termination

The contract is concluded for a minimum term of 12 months. It is automatically renewed for further periods of 12 months unless terminated in text form (an email to hello@teels.ch is sufficient) at the latest 15 days before the end of the current contract period.

The right to extraordinary termination for good cause remains reserved for both parties.

7. Customer Obligations

The customer undertakes to provide truthful and complete information when registering and to keep it up to date.

Access credentials must be kept carefully and protected from unauthorised access by third parties. Sharing access with unauthorised third parties is not permitted.

The customer is solely responsible for the content and the lawfulness of the data uploaded to the service. In particular, the customer ensures that they are entitled to process this data and that no third-party rights are violated.

8. Data and Data Protection

Data introduced into the service by the customer remains the customer’s property. TEELS receives a simple, non-exclusive right to process this data to the extent necessary for the provision of the contractually owed services.

TEELS is entitled to use anonymised and aggregated analyses derived from customer data for product improvement, statistical purposes and internal benchmarks. Such analyses do not allow conclusions to be drawn about individual customers.

Data is hosted by Hetzner Online GmbH in data centres within the European Union.

With regard to the processing of personal data, the Privacy Policy applies in addition.

9. Data Return and Deletion

After termination of the contract, the customer may request the release of their data in a commonly used format (e.g. CSV) within 30 days. TEELS supports the customer in this to a reasonable extent.

After expiry of this period, customer data is deleted within a further 30 days, unless statutory retention obligations require otherwise. Anonymised and aggregated analyses pursuant to Section 8 remain unaffected.

10. Intellectual Property

All rights to the TEELS service, in particular to the software, trademarks, logos and documentation, remain with TEELS or the respective rights holders.

For the duration of the contract, the customer receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the service in accordance with the contract.

The service may contain components from third parties or open-source software which are subject to their own licence terms. An overview of the third-party components used and their licences will be provided on request.

11. Liability

TEELS is liable exclusively for damages caused by it or its agents intentionally or through gross negligence.

TEELS’ liability is limited in amount to the fees paid by the customer in the 12 months prior to the occurrence of the damage.

Liability for indirect damages, consequential damages, loss of profit, loss of data and claims by third parties is excluded to the extent permitted by law.

Mandatory statutory liability, in particular liability under the Swiss Product Liability Act and for personal injury, remains reserved.

12. Changes to the Terms

TEELS is entitled to amend these Terms. Changes will be communicated to the customer at least 30 days before they enter into force by email to the address on file.

If the customer does not object within this period, the amended Terms are deemed accepted. The customer will be expressly informed of this consequence in the notification.

If the customer objects within the deadline, the customer has a special right of termination effective on the date the changes enter into force.

13. Final Provisions

Swiss law applies exclusively, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is [Canton of registered office], Switzerland, unless mandatory statutory provisions stipulate a different place of jurisdiction.

Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by such valid and enforceable provision that comes closest to the economic purpose of the invalid provision.

In the event of discrepancies between the German and English language versions of these Terms, the German version shall prevail.

As of: May 2026